A phone answerer for HVAC shops, built from your website in four minutes. It answers, books the tune-up, puts a gas smell or a no-heat call through to your on-call tech, and texts back the caller who hung up. You hear it ring your own cell before you pay anything.
Ships listening for “no heat, elderly at home”, with HVAC job types, diagnostic and tune-up pricing, and booking rules already loaded. You change whatever you disagree with.
Or call it now: (817) 339-6593. It asks which trade you want to hear. Try to stump it.
Botspire doesn’t just answer your HVAC phone. It builds your receptionist automatically, proves it works before you go live, and shows you the revenue. And it plugs into the systems you already use instead of replacing them.
We are the phone layer. We do not build the OS.
No blank script editor, ever. We read your website and load the HVAC template: services, diagnostic and tune-up prices, service area, hours, emergency rules, booking rules. Then we hand you about ten review cards to proofread.
10 cards to proofread, not 40 fields to fill
The platform calls your cell so you hear your own agent before a single card is entered. Then Break-It Mode throws mumblers, interrupters, angry customers and 2am gas smells at it and hands you a pass/fail report.
Hear it and stress-test it before you pay
Inbound answering plus outbound recovery. Missed-call text-back and 60-second web-lead callbacks. Reported in booked jobs and dollars, with the reason every lost lead got away.
Dollars on the dashboard, not call counts
Website URL or Google Business listing. We scrape it, load the HVAC template, and draft the whole agent. No site? Eight questions instead.
Services and prices, service area, hours, emergency rules, booking rules, transfer number, voice, language, SMS confirmations. Everything pre-filled. You correct, you don’t compose.
We call your cell. That’s your agent on the line. The actual one, with your prices and your hours, on a call you can hang up on. Nothing is locked in yet.
Six simulated callers attack it: the mumbler, the interrupter, the angry customer, the 2am gas smell, the mind-changer, the price-shopper. You get a pass/fail report with one-tap fixes.
Keep your number and forward it (we generate your carrier’s exact codes), port it in, or take a new local one. Conditional forwarding means it only picks up when you can't.
You are in an attic, at dinner, or asleep. This is the whole thing that happens without you.
One second, any hour, every line at once. In English or Spanish, depending on who is speaking.
A gas smell, a CO alarm, a burning smell, no heat with somebody vulnerable in the house. If they say those words, the call transfers live to your on-call phone and a text goes with it, so the person picking up already knows what they are walking into. A no-cooling call with nobody at risk gets the soonest real slot instead.
It reads your calendar during the call and writes the appointment into it. No double-booking, no callback to arrange a time you already had free.
From your own number, while they are still holding the phone.
Seconds after the line drops. They had a problem thirty seconds ago and they still have it, and the next number they try is your competitor.
They fill in your form or use the chat box, and their phone rings before they have closed the tab.
One text, once, and never to somebody who was unhappy on the phone.
Booked work, calls answered while you were out, and what the ones you missed would have been worth. The dashboard counts dollars, not just calls.
Two things on the list above are about seconds: the missed-call text and the 60-second callback. They are there because of one rule.
Speed to lead wins. Reach a new lead inside sixty seconds, or they're already talking to whoever did.
So the answerer picks up in under two seconds, the text goes out while the caller is still holding the phone, and a web lead’s phone rings before they have closed your site.
Every competitor asks you to pay first and find out later. We call your answerer with the worst callers an HVAC shop gets, then hand you an inspection report. Pass, fail, and a one-tap fix for anything that failed.
Then it sits seven HVAC vocabulary tests: a heat pump in defrost, a frozen evaporator coil, a failed capacitor, a blank thermostat, a rooftop package unit. If it asks a heat pump owner where the furnace is, you hear it before a customer does.
Agent testing is a whole separate company in this market. Here it is a button in your setup, and it runs again every time you change something.
This only counts the calls nobody picks up. It does not claim your agent sells better than you do.
Nothing is padded and nothing is discounted at the end. 26 working days a month. Run it again with your own figures and it will hold up.
Summit Heating & Cooling · Mesa AZ · July
Three callers asked about duct cleaning. You don’t list it, so the agent said no.
One insight a week. Actionable, not decorative.
Last 30 days · 11 calls
Every lost call is read and tagged with the reason.
Inbound answering is the floor, not the product. The phone is also the fastest way to recover the leads you already paid for. Everything on this page works today. What we are still building is not on it until it does.
Picks up in under two seconds, every line at once, no hold music. Qualifies the job, quotes your visible prices, and writes the appointment into your calendar.
A generic agent hears “I smell gas” and takes a message. Ours knows what that is at 2am, because the HVAC template ships with the emergency words, the job types and their durations, the seasonal questions and the booking defaults for heating and cooling work.
Then you change whatever you disagree with. Every line of it is yours to edit.
How it works for HVAC companies →7 scenarios, run in Break-It Mode before you go live and again every time you change something.
Run HVAC and plumbing? Pro gives you an answerer for each, side by side, each with its own emergency rules.
Also running for plumbing companies. Read how it works for plumbing →
When a field service system is connected, it owns the calendar. We book there and mirror it here. We never double-book, and we never ask you to move. What isn’t built yet is marked as such, with the reason.
A2P 10DLC registered per business. STOP and HELP handled automatically. Outbound only to your own customers. Your agent says it is an assistant when it is asked, and that is not a setting you can switch off.
These are the things owners actually say about AI answering services. Each one is a line item we built against.
Tiers are minutes, texts and outbound reach. Booking, emergencies, bilingual, text-back, the text inbox and the learning loop are on every plan, including the cheapest one.
The safety net. It catches what your office misses.
One saved after-hours call is worth about $350. Starter costs $59. The math is not close.
Start freeFull coverage. Every call, every lead, answered.
It pays for itself the first time it books one job you would have missed. Everything after that is profit.
Start freeThe phone goes and gets the work.
One renewed maintenance member is worth $200 to $600 a year. The renewal caller runs every month.
Start freeNo. The default is that you keep it and forward it. Conditional forwarding means it only rings us when you’re busy, don’t pick up, or are closed. We generate the exact codes for your carrier and give you a button to test that they worked. If you'd rather port the number to us, we'll do that too, with an honest timeline and forwarding to cover the gap.
If they ask, yes. Honest disclosure is built in and isn’t a setting you can quietly switch off; it is enforced in the database rather than by a checkbox. There is no recording-consent line to read, because your agent doesn’t record the audio at all. What you get afterwards is the transcript it kept as it spoke.
It takes a message rather than inventing an answer, flags the call as one where it got stuck, and shows you what it was asked. That question usually becomes a knowledge base entry in one tap. That is the learning loop.
That’s a named path in the wizard, not an afterthought. Bring the number over, we rebuild the agent from your site in minutes, and Break-It Mode runs the same scenarios against both so you can see the difference before you cancel anything.
No. When a field service system is connected, that system owns the calendar. We book into it and mirror the result here. We never hold a second, competing source of truth.
No, and there’s no setting for it. Outbound only reaches your own customers and leads who gave documented consent. Quiet hours are enforced in the recipient’s timezone, and opt-outs are global across your account.
Nothing gets cut off, and you have two ways to pay for it. Do nothing and you pay your plan’s overage rate: $0.15, $0.13 or $0.12 a minute. Or buy a pack of minutes up front from your billing page, which is cheaper per minute than any of those, doesn’t expire, and is only spent once your included minutes are gone. Either way there’s no interaction cap and no concurrency limit, so a July heat wave doesn’t put your phone in a queue.
Yes. Missed-call text-back, a text after a callback nobody answered, booking confirmations, and an inbox where you reply yourself or let the texting agent answer when nobody’s free. Texts go out from your Botspire line: if you forward your existing number to us rather than porting it, that is not the number your customer dialled, so every first text names your business before anything else. Every plan includes a pool of texts, 300 on Starter, shared across your answerers like minutes; past that it’s a few cents a text. One thing to know: US carriers require the company behind a texting number to be registered first. It’s optional, takes a few days, and until it clears nothing is sent, so you’re never billed for texts that couldn’t arrive.
Only if you tell it to. The first setup question is whether you actually send someone out after hours: for everything, for a short list you tick (gas, CO, no heat with somebody vulnerable), or never. Most shops pick the list. Anything not on it is booked for the first slot in the morning and the caller is told exactly when you’ll see it. Somebody who smells gas is told to get out and ring 911 before anything else, whatever you picked. It stops you losing jobs while you sleep; it does not create work at night.
Yes. Before you go live you can run it through seven HVAC vocabulary scenarios in Break-It Mode, including a heat pump in defrost, a frozen evaporator coil, a failed capacitor and a rooftop package unit. If it asks a heat pump owner where the furnace is, you hear it before a customer does.
Yes, as two answerers. Each trade has its own emergency rules, so a burst pipe and a gas smell are handled by an answerer that knows which is which. Pro includes three answerers and three numbers, so a combined shop runs an HVAC answerer and a plumbing answerer side by side, in one account, on one dashboard.
Most owners are through the wizard in about four minutes and live the same morning. The one thing outside our control is your carrier’s forwarding, which is why there’s a test button for it.
Paste your website. Four minutes later your phone rings, and the voice on the other end knows your diagnostic fee, your hours and your service area.