Tiers are minutes.
Not features.

No. The default is that you keep it and forward it. Conditional forwarding means it only rings us when you’re busy, don’t pick up, or are closed. We generate the exact codes for your carrier and give you a button to test that they worked. If you'd rather port the number to us, we'll do that too, with an honest timeline and forwarding to cover the gap.

If they ask, yes. Honest disclosure is built in and isn’t a setting you can quietly switch off; it is enforced in the database rather than by a checkbox. There is no recording-consent line to read, because your agent doesn’t record the audio at all. What you get afterwards is the transcript it kept as it spoke.

It takes a message rather than inventing an answer, flags the call as one where it got stuck, and shows you what it was asked. That question usually becomes a knowledge base entry in one tap. That is the learning loop.

That’s a named path in the wizard, not an afterthought. Bring the number over, we rebuild the agent from your site in minutes, and Break-It Mode runs the same scenarios against both so you can see the difference before you cancel anything.

No. When a field service system is connected, that system owns the calendar. We book into it and mirror the result here. We never hold a second, competing source of truth.

No, and there’s no setting for it. Outbound only reaches your own customers and leads who gave documented consent. Quiet hours are enforced in the recipient’s timezone, and opt-outs are global across your account.

Nothing gets cut off, and you have two ways to pay for it. Do nothing and you pay your plan’s overage rate: $0.15, $0.13 or $0.12 a minute. Or buy a pack of minutes up front from your billing page, which is cheaper per minute than any of those, doesn’t expire, and is only spent once your included minutes are gone. Either way there’s no interaction cap and no concurrency limit, so a July heat wave doesn’t put your phone in a queue.

Yes. Missed-call text-back, a text after a callback nobody answered, booking confirmations, and an inbox where you reply from your own number or let the texting agent answer when nobody’s free. Every plan includes a pool of texts, 300 on Starter, shared across your answerers like minutes; past that it’s a few cents a text. One thing to know: US carriers require the company behind a texting number to be registered first. It’s optional, takes a few days, and until it clears nothing is sent, so you’re never billed for texts that couldn’t arrive.

Most owners are through the wizard in about four minutes and live the same morning. The one thing outside our control is your carrier’s forwarding, which is why there’s a test button for it.