Terms of service

This agreement is between NARVEX GROUP LLC, trading as Botspire, and the business that opens an account. Using the service means accepting it. Whoever signs up confirms they are allowed to agree on that business’s behalf.

Botspire answers a business’s phone with an AI receptionist, takes messages, books appointments into a connected calendar, passes emergencies through to a person, and captures leads from a form or a chat box on that business’s own website.

It is a phone layer, not a phone company. Calls and texts are carried by licensed carriers through our supplier. We are not a replacement for a telephone line and the service must never be relied on for emergency calls because it cannot reach 911 and never will.

Every new account gets 14 days and no card is required to build an agent, hear it, and test it. The trial includes real calls, with a cap on talking time because those minutes cost us money. Nothing is charged until a plan is started.

• Starter. $59 a month, 300 minutes included, then $0.15 / min for each further minute.
• Pro. $149 a month, 1,000 minutes included, then $0.13 / min for each further minute.
• Engine. $399 a month, 3,000 minutes included, then $0.12 / min for each further minute.

Plans are billed monthly in advance. Minutes past the allowance are billed after the fact at the rate above, and we do not stop answering the phone when an allowance runs out. A busy week is not a reason to take somebody’s phone away. Minutes do not roll over.

Cancel any time from the billing screen. The plan runs to the end of the period already paid for, and there is no refund of that period. Everything built stays in the account and the agent stops answering.

Prices can change with 30 days’ notice by email. A price rise never applies to a period already paid for.

The agent quotes the prices, hours and service areas entered into the account, and those are the customer’s to keep accurate. A price left stale is a price a caller will be quoted, and the business is the one who has to honour it.

It is an AI. It will sometimes mishear, misunderstand, or answer a question badly, and it is instructed to say it will find out rather than guess, but no instruction makes a language model perfect. Every call is transcribed and summarised so mistakes can be found, and a correction changes the agent. Anyone whose business cannot tolerate an occasional wrong answer on the phone should not use an AI receptionist, ours or anybody else’s.

The agent will always confirm it is an AI when a caller asks. That is enforced in the database and cannot be switched off, by us or by a customer.

A number provisioned through Botspire is ours to provide and is released when the account closes. A number ported in belongs to the customer and can be ported out again. We will not obstruct a port, delay one, or charge for it.

A customer who forwards their existing line to us is responsible for their own carrier’s charges and for undoing that forwarding if they leave.

This is the clause that can cost a business real money, so it is short and it is strict.

• Outbound calls and texts may only go to that business’s own customers and leads: people with an existing relationship, or who asked to be contacted.
• There is no cold-calling mode and there never will be. Not as a setting, not on request, not on a higher plan.
• Anyone who replies STOP is never contacted again for that business. This is absolute and no setting overrides it.
• Uploading a purchased or scraped list is a breach of this agreement.

The TCPA and state law govern calls and texts to consumers, and penalties run to thousands of dollars per message. Complying is the customer’s responsibility. We help by capturing and storing the exact consent wording somebody agreed to, by honouring opt-outs automatically, and by refusing to build the feature that gets people sued. An account we believe is being used for unsolicited contact will be suspended, usually without warning.

Calls are transcribed. Some states require every party to be told. Deciding what a particular state requires, and turning on the right disclosure, is the customer’s responsibility. It is their call and their customer.

A customer’s business information, call transcripts and leads are theirs. We hold them to run the service and to show them on the dashboard. They can export them and ask for them to be deleted; see the privacy policy.

The software, the trade templates and everything on this website are ours. Using the service does not transfer any of it.

We do not use one customer’s calls to improve another customer’s agent, and our AI suppliers are contractually barred from training on what passes through our account.

We aim to answer every call and we do not promise a percentage, because a number in this paragraph would be a number we had not measured. Carriers, speech providers and model providers all have outages we do not control. When ours has one we will say so.

There is no service credit scheme. A customer who is unhappy with the service can cancel at the end of the month they have paid for, which is a plainer remedy than a formula.

We may suspend an account immediately for non-payment, for using the service to contact people who did not ask to be contacted, for anything unlawful, or where continuing would put our carriers at risk. Where the reason is fixable we will say what it is and how to fix it.

Either side may end this agreement at any time. On closure we stop answering, release any number we provided, and delete the account’s data within 30 days apart from records we must keep for tax.

The service is provided as it is. To the extent the law allows, our total liability for any claim is limited to what that customer paid us in the twelve months before it arose, and we are not liable for lost profit, lost business or lost goodwill.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

A customer is responsible for claims arising from their own use of the service, in particular from calls and texts sent to people who did not consent to them.

Material changes are emailed to account holders at least 30 days before they take effect, and the date at the top changes. Continuing after that date means accepting them. Anyone who does not agree can cancel before the date and pay nothing further.

This agreement is governed by the law of the State of Wyoming, United States, and its courts have exclusive jurisdiction. If any clause turns out to be unenforceable, the rest of the agreement stands.