Research

What actually happens on these phones

Field research on how home service businesses actually operate. Methods stated, caveats included. Where we have a commercial interest in the answer, we say so in the piece.

1 of 20 could help
Field studySeptember 14, 20266 min read
We called 20 HVAC companies after hours. One could help.
Twenty US HVAC companies, called during their own 6 to 8pm window. Five had a person answer, seven went to voicemail, and none of the seven messages we left were returned.
Read the study

We called 20 HVAC companies after hours. One could help.